Privacy Policy


SUNTIA, K.K. (hereinafter referred to as "our company") recognizes that proper handling of personal information is the basic business activity and social responsibility of our company, and vows to comply with the following policies.

1. Compliance to Laws and Regulations, etc.

In order to handle personal information properly, our company shall faithfully comply with the Act on the Protection of Personal Information (hereinafter referred to as "Act"), and the obligations defined in the various related laws and regulations concerning the protection of personal information. The term "personal information" shall refer to the information concerning living individuals as stipulated in Article 2, paragraph (1) of the Act, which can identify the specific individual by name, date of birth or other descriptions contained, and the same shall apply hereinafter.

2. Purpose of Use of Personal Information

Our company shall specify the purpose of use as much as possible, to handle personal information within the scope of the purpose of use, except in the case where the prior consent of the person has been obtained, and the personal information is handled as an exception according to the laws and regulations. The term "person" refers to the specific individual that can be identified by personal information, and the same shall apply hereinafter.

3. Appropriate Acquisition of Personal Information

Our company shall acquire personal information by the appropriate means, through public announcement in advance, notification to the person of the purpose of use immediately after acquisition, or publicly announce the purpose of use, except in the case where the personal information must be handled as an exemption according to the laws and regulations. However, when our company acquires personal information directly from the person in writing, we shall expressly show the purpose of use in advance.

4. Security Control Measures

Our company shall make every effort to maintain the contents of the personal data in an accurate and updated condition within the scope of the purpose of use, take the necessary and appropriate measures towards security control, and supervise our employees and trustees. The term "personal data" refers to the personal information constituting a personal information database, etc. (Article 2, paragraph (2) of the Act) as stipulated in Article 2, paragraph (4) of the Act, and the same shall apply hereinafter.

5. Provision of Personal Information to a Third Party

Except when the personal information is handled as an exception according to the laws and regulations, our company shall not provide personal data to a third party without obtaining the prior consent of the person.

6. Procedure for Disclosure Requests, etc.

Our company shall, upon requests from persons, respond to the disclosure, correction and etc. of the retained personal data based on the laws and regulations.

7. Inquiries on Complaints, etc.

Our company shall endeavor to appropriately and promptly respond to complaints from persons concerning personal information, and establish an internal system to achieve this.

8. Internal Audit and Continual Improvement

Our company shall endeavor to implement appropriate internal audits, in order to make continual improvements in the protection policy concerning personal information.


RAKO Hananoi Hotel
2-1200-3 Takashima, Suwa City, Nagano, Japan 392-0022
Tel: +81-266-54-0555
Fax: +81-266-54-0777